FREQUENTLY ASKED QUESTIONS
5.1. The game doesn’t work, what can I do?
If you experience any technical problems while playing at Tortuga you might be able to solve these by following the steps below:
- Make sure that cookies and Javascript are enabled.
- Update your current browser.
- Try a different browser.
- Check that you have the updated version of Flash.
- Delete your temporary internet files and internet cookies.
5.2. How do I enable Javascript?
Tortuga use Javascript to provide you with the best possible gaming experience. Javascript is normally enabled by default in all browsers, but we suggest that you make sure Javascript is enabled for your browser. For more instructions please click below:
5.3. How can I update Flash?
To be sure that all games on our website are working properly you should make sure that you have the latest Flash player installed on your computer.
5.4. How do I delete temporary files and internet cookies?
Deleting your temporary internet files and cookies can solve your technical problems. How you do this depends on what browser you are using:
5.5. How do I make a screenshot?
If you have technical issues that can’t be solved by the normal procedures we might need to ask you for a screenshot for further assistance, below you can see how.
5.6. What happens if my internet connection is cut off during a game?
If you get disconnected while in the middle of an online casino game and are unable to reconnect to the online Casino, you will simply be logged out after a certain period of inactivity. The system will return you to the exact moment when the online casino game was interrupted.
